Previously, at Gate Total Solutions, Sue managed the easyJet retail concession, initially leading the account team and then as Managing Director, New Business and Product Innovation, with responsibilities for crew engagement, retail product procurement and brand development as well as customers in Asia, Australia and South America.
An industry champion, Sue, as the representative for inflight concessionaires for the UK Travel Retail Forum (UKTRF), successfully negotiated a change in UK legislation to allow payment of excise duty on alcohol consumed onboard UK domestic sectors, avoiding overpayment of customs duty and thereby improving profitability.
Before switching to aviation and retail, Sue spent her early career in the hotel industry, where she held several management positions with Thomson (formerly Britannia Airways), culminating in Head of Inflight Retail and Catering. Using her combined hospitality and retail expertise, Sue implemented a comprehensive range of retail and catering solutions that delivered high levels of engagement and financial success.
A supreme organiser. Responsive, efficient, well organised and fast.